Telehealth Video Visits | MyUCDavisHealth | UC Davis Health

To begin using MyUCDavisHealth, open your browser and visit health.ucdavis.edu/login. Then create a user account or sign in with your existing MyUCDavisHealth username and password.

Note: To ensure a smooth video visit experience, it is highly recommended that you join at least 20 minutes before your appointment to test out your device prior to connecting with your care provider.

Step 1: Up to 20 minutes before your appointment, log in to MyUCDavisHealth to complete ePre Check-In to pay your copay, sign documents and complete questionnaires. Once you have completed ePre Check-In, click go back, then click begin visit.

Step 2: Press Quick launch. You will be prompted to accept permissions for your camera and audio, and the system will perform a test of your network connection.

Step 3: Scroll to the bottom of the screen and press Join visit. Rotate your screen horizontally for the landscape view.

You will then enter UC Davis Health’s virtual waiting room, and your care provider will join the video call shortly.

To begin using the MyUCDavisHealth app, search and download from the App Store or Google Play Store. Once downloaded, open the app and accept the end-user license agreement. Then create a user account or sign in with your existing MyUCDavisHealth username and password.

Note: To ensure a smooth video visit experience, it is highly recommended that you join at least 20 minutes before your appointment to test out your device prior to connecting with your care provider.

Step 1: Up to 20 minutes before your appointment, log in to the MyUCDavisHealth app to test your hardware and complete ePre Check-In to pay your copay, sign documents and complete questionnaires. Once you have tested your hardware and completed ePre Check-In, click go back.

Twenty minutes before your appointment, you also have the opportunity to join your visit early by pressing join visit early.

Step 2: Press Begin visit from your profile homepage.

Step 3: Press Begin visit to connect your video call. Rotate your screen horizontally for the landscape view.

If you have previously had a video visit and have already downloaded the ExtendedCare App, you will enter UC Davis Health’s virtual waiting room where your care provider will join the video call shortly.

If this is your first video visit, please go to Step 4.

Step 4 (for first-time video visits only): If this is your first video visit, you will be prompted to download and install the ExtendedCare Cloud app on your device. This app will run in the background during your video visit.

Step 5 (for first-time video visits only): Once the ExtendedCare Cloud app is downloaded, click open. You will be prompted to accept permissions for your camera, audio, and push notifications.

After you have accepted permissions, navigate back to the MyUCDavisHealth app. You will be prompted to activate the free video license. You will then enter UC Davis Health’s virtual waiting room, and your care provider will join the video call shortly.

Visit the MyUCDavisHealth web portal at health.ucdavis.edu/login. Then create a user account or sign in with your existing MyUCDavisHealth username and password.

Step 1: Up to 20 minutes before your appointment, log in to MyUCDavisHealth and click the appointment in the to do section on the homepage.

Step 2: Click the appointment to open the appointment details.

Step 3: Select the test hardware button. A web page will open where you will be prompted to test your device’s camera, microphone, speaker and network.

Step 4: Press Begin video visit to connect your video call. It may take up to 20 seconds for the camera screen to activate. You will then enter UC Davis Health’s virtual waiting room, and your care provider will join the video call shortly.

If this is your first video visit, click “allow access to the microphone and camera” from the pop-up message.